COMPLAINT HANDLING
Complaints are an effective way of measuring and assessing customer satisfaction and a way of improving services. Complaint handling entails listening and understanding the clients’ needs and fulfilling the most effective way. Objective: This course provides participants with the crucial skills and confidence to improve […]
SERVICE CULTURE
A service culture is “where employees are obsessed with customer service.” A service culture provides the framework for employees to ask themselves how they could better serve their guests. How can they improve their behavior? Is there something a colleague might change? Could a policy […]
TELEPHONIC SKILLS
Effective telephone skills are predicated on strong communications skills. Many of the important experiences that your existing, new, and potential customers are having are based upon the level of customer service they are receiving from your employees while on the phone. Objective: Our well-integrated course […]
CUSTOMER HANDLING
The ability to effectively handle customer complaints and problems is vital for your customer service. By providing outstanding service throughout the selling process is beneficial, customers who do complain and get their problem effectively solved often develop a strong emotional loyalty to a business. Objective: […]
CUSTOMER EXPERIENCE
Customer experience (CX) is everything related to a business that affects a customer’s perception and feelings about it. Customer experience is the sum of all the interactions that a customer has with an organization over the life of the relationship with that company or with […]
CUSTOMER SERVICE
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met. Objective: The course aims to develop and fine-tune customer service skills This well-structured course […]