Effective telephone skills are predicated on strong communications skills. Many of the important experiences that your existing, new, and potential customers are having are based upon the level of customer service they are receiving from your employees while on the phone.
- Our well-integrated course aims to provide a better understanding at why telephonic skills are important and provide related training on; how to project a professional image on the phone when you make and receive calls; handle holds, transfers, and voice mail effectively; deal properly with difficult callers; and conclude calls successfully.
- Build rapport with the customer and satisfy their needs quickly.
- It helps retain customers.
- Help solve problems and find ways to understand the needs of customers.