Customer experience (CX) is everything related to a business that affects a customer’s perception and feelings about it. Customer experience is the sum of all the interactions that a customer has with an organization over the life of the relationship with that company or with that brand”- Annette Franz.
- This course aims to develop skills that empower employees to understand customer needs, position solutions, resolve concerns, and strengthen the relationship.
- This course will help employees Gain knowledge of best techniques and practice most suited for framing personalized experience for customer
- Better Customer Engagement
- More Customer Acquisitions
- Increased Customer Conversions
- Reduced Cost of Service and Marketing
- Increased Customer Loyalty and Retention