Complaints are an effective way of measuring and assessing customer satisfaction and a way of improving services. Complaint handling entails listening and understanding the clients’ needs and fulfilling the most effective way.
- This course provides participants with the crucial skills and confidence to improve their handling of customer complaints, with the goal of reaching a satisfactory solution that increases customer retention and loyalty.
- This course aims to Improve your company reputation and client retention with better complaint handling skills.
- Customer’s Confidence towards the organization increases
- Helps in Retaining Customer for the long run
- Builds Customer Loyalty