Complaints are an effective way of measuring and assessing customer satisfaction and a way of improving services.  Complaint handling entails listening and understanding the clients’ needs and fulfilling the most effective way.

Objective:

• This course provides participants with the crucial skills and confidence to improve their handling of customer complaints, with the goal of reaching a satisfactory solution that increases customer retention and loyalty.
• This course aims to Improve your company reputation and client retention with better complaint handling skills.

Benefits:

• Customer’s Confidence towards the organization increases
• Helps in Retaining Customer for the long run
• Builds Customer Loyalty