Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them.
- The course aims at providing the skills, knowledge and confidence to effectively manage and turn around conflict situations in the workplace, in a clear, assertive and constructive manner.
- Higher Levels of Engagement
- Stronger Teamwork
- Enhanced Productivity
- Improves relationships among people
- New ideas are created in the process