A service culture is “where employees are obsessed with customer service.”
A service culture provides the framework for employees to ask themselves how they could better serve their guests. How can they improve their behavior? Is there something a colleague might change? Could a policy be optimized?
Objective:
- Our well-integrated course aims to set the tone for staff to instinctively make the right calls, choose appropriate wording and take the best action.
Benefits:
- Boosts Brand Building.
- Ensures the entire organization is aligned to provide better customer experience.
- Improves Business viability overall.