Upselling is a sales technique aimed at persuading customers to purchase a more expensive, upgraded or premium version of the chosen item or other add-ons for the purpose of making a larger sale. Upselling is a common practice in both business-to-business and business-to-consumer selling situations

Objective:

• The course will equip participants with the best tools, techniques and practices that will help them further in upselling
• The course will develop selling skills and a dynamic mindset in participants and turn them into a powerhouse for their organization

Benefits:

• Upselling helps retailers build deeper relationships with customers.
• Upselling leads to increased Customer Lifetime Value (CLV).
• Customers come back for more.