CONSTRUCTIVE FEEDBACK
Providing constructive feedback is a way of reinforcing positive behavior and discussing solutions for areas of improvement. When given or received properly, it becomes the catalyst for change and the point of reference for improvement. Objective: This Course helps participants develop skills in providing structured feedback for effective and […]
DECISION MAKING SKILLS
The ability of making a decision as well as sticking to it is considered to be the cornerstone of any good leadership. Decision-making skills enable you to act promptly in any given situation, avoiding the chaos that could interrupt the overall efficiency of the staff […]
NEGOTIATION SKILLS
Within a work context, negotiation is the process of forging an agreement between two or more parties—employees, employers, co-workers, outside parties, or some combination of these—that is mutually acceptable. Negotiations are a crucial component of our daily routine. Conflicts are bound to arise due to the […]
LEADERSHIP SKILLS
An efficient leader can determine the overall progress of an organization, and empower team members to give the best results for any problems. Objective: Our course is designed to take teams to a new level of communication competency. Our well integrated course aims to improve […]
CONFLICT MANAGEMENT
Conflict management is the practice of being able to identify and handle conflicts sensibly, fairly, and efficiently. Conflicts in a business are a natural part of the workplace, it is important that there are people who understand conflicts and know how to resolve them. Objective: […]
MANAGERIAL DEVELOPMENT PROGRAM
Management Development Program (MDP) is a course designed to strengthen the relationship between managers at all levels Objective: Programs designed for the development of managers help develop mutual trust, feelings of cooperation, and mutual understanding. All these foster teamwork and will contribute to the success […]
TEAM LEADER
A team leader is a person focused on leading a group or team by providing encouragement, focus, guidance and instruction. They serve as a resource for teams to help guide projects, communication and often professional development. Objective: This course helps managers to balance these two […]
PEOPLE MANAGEMENT
People management can be defined as obtaining, using and maintaining a satisfied workforce. Objective: This well structured course will equip managers/ employees to create, develop and nurture a team. Learners will understand the different stages of team development, how to adopt the most appropriate approach and how […]
MANAGERIAL SKILLS
Managerial skills can be defined as certain attributes or abilities that an executive should possess in order to fulfil specific tasks in an organization. Good managerial skills are vital for any organization to succeed and achieve its goals and objectives. Objective: This course will help you hone […]
PERSONALITY DEVELOPMENT
Personality is the combination of characteristics or qualities that form a person’s unique identity. It signifies the role which a person plays in public. Personality development is defined as a process of developing and enhancing one’s personality. Personality development helps an individual to gain confidence and high self-esteem. Personality development […]
PUBLIC SPEAKING
Public speaking is important in business communication since it can be used for delivering motivational speeches, professional presentations and even training exercises. Similar to marketing, public speaking should appeal to a particular audience and get its message across. Public speaking is giving speech face to […]
PRESENTATION SKILLS
Presentation skills are the skills you need in delivering effective and engaging presentations to a variety of audiences. These skills cover a variety of areas such as the structure of your presentation, the design of your slides, the tone of your voice and the body […]
COMMUNICATION SKILLS
Effective Communication helps you to achieve your professional goals through successful business interactions with internal and external clients. Objective: Our well-integrated course helps to focus on problem areas of communication and empowers you to communicate confidently with employers, employees, potential partners or clients. The course […]
INTERPERSONAL SKILLS
Interpersonal skills are the behaviors and tactics a person uses to interact with others effectively. In the business world, the term refers to an employee’s ability to work well with others. Objective: The course aims to raise a basic awareness about the significance of soft […]
SALES EXCELLENCE
Sales excellence is defined as the consistent outperformance of key growth objectives, achieved by strategic, cross-functional initiatives. Sales excellence takes into account how quickly deals are closed, how many deals are won, a sellers comfort with all of the tools at their disposal, an organisations […]
SALES PROCESS MANAGEMENT
It defines sales and helps in bringing alignment to the organization as well as with the customer preferences. The sales management process allows you to stay in tune with your industry as it grows, and can be the difference between surviving and flourishing in an […]
LEAD MANAGEMENT
Lead Management is the process of acquiring and managing leads (potential customers) until the point where they make a purchase. The process of managing leads helps businesses understand which tactics are bringing in the best leads, so you can optimise your sales strategy to be […]
B2B SALES
B2B sales refers to a sales model or a category of selling wherein a business sells its products or services to another business. Because B2B sales usually involves higher price points, more complex processes, and several touchpoints over multiple channels. Objective: This course aims to […]
PERFECT VEHICLE DELIVERY
New vehicle delivery is the most exciting moment in the sales process. A dealership or sales professional that puts an emphasis on the importance of delivering exceptional vehicle-buying experience, can delight the customer. Objective: Our well structured course provides a basis of actions and skills […]
TEST DRIVE
A good test drive will allow the customer to experience if a vehicle meets his/her requirements. When buying a new car , test drive of vehicle is very important factor for the customer. Objective: Our course aims at providing the mainly features which allows to […]
CLOSING SKILLS
Standard Closing Skills are very useful at the closing stages of the Sales Process.. Closing skills will ensure that all the processes are followed, and the sale is realised, and the money is earned by the company. The closing Skills should be able to demonstrate […]
PRODUCT DEMO
A product demo is a presentation of the value of your product or service to a current or prospective customer. Product Demos can be used to learn more about their buyers, gaining greater influence on how buyers perceive the products or solutions, and buyers get […]
CONSULTATIVE SELLING
Consultative selling is the sales approach of forming trusting relationships with clients and allowing them to communicate their needs during. sales. Focuses on talking about the prospect, “All about the prospect” approach. Objective: The course focuses on the critical structure of a sales conversation. It […]
COMPLAINT HANDLING
Complaints are an effective way of measuring and assessing customer satisfaction and a way of improving services. Complaint handling entails listening and understanding the clients’ needs and fulfilling the most effective way. Objective: This course provides participants with the crucial skills and confidence to improve […]
SERVICE CULTURE
A service culture is “where employees are obsessed with customer service.” A service culture provides the framework for employees to ask themselves how they could better serve their guests. How can they improve their behavior? Is there something a colleague might change? Could a policy […]
TELEPHONIC SKILLS
Effective telephone skills are predicated on strong communications skills. Many of the important experiences that your existing, new, and potential customers are having are based upon the level of customer service they are receiving from your employees while on the phone. Objective: Our well-integrated course […]
CUSTOMER HANDLING
The ability to effectively handle customer complaints and problems is vital for your customer service. By providing outstanding service throughout the selling process is beneficial, customers who do complain and get their problem effectively solved often develop a strong emotional loyalty to a business. Objective: […]
CUSTOMER EXPERIENCE
Customer experience (CX) is everything related to a business that affects a customer’s perception and feelings about it. Customer experience is the sum of all the interactions that a customer has with an organization over the life of the relationship with that company or with […]
UPSELLING
Upselling is a sales technique aimed at persuading customers to purchase a more expensive, upgraded or premium version of the chosen item or other add-ons for the purpose of making a larger sale. Upselling is a common practice in both business-to-business and business-to-consumer selling situations […]
CLOSING TECHNIQUES
Standard Closing Techniques are very useful at the closing stages of the Sales Process. They are a way of seamlessly integrating the close into your pitch, giving you the best possible chance of getting the desired result at the end of the meeting – without […]
CONSULTATIVE SALES
Consultative selling is the sales approach of forming trusting relationships with clients and allowing them to communicate their needs during sales. Objective: Our well Integrated course aims to offer clients solutions that address their specific needs, rather than trying to sell them specific products. The […]
SAFETY, HEALTH AND ENVIRONMENT
A safe and healthy workplace not only protects workers from injury and illness, it can also lower injury/illness costs, reduce absenteeism and turnover, increase productivity and quality, and raise employee morale. In other words, safety is good for business. It makes sure that workers and […]
RISK MANAGEMENT
Risk management is the process by which an organization identifies, assesses, controls, measures and monitors a variety of risks and opportunities for the purpose of achieving maximum sustainable firm’s value. Risk management allows organizations to attempt to prepare for the unexpected by minimizing risks and […]
6 SIGMA
“Six Sigma is a quality program that, when all is said and done, improves your customer’s experience, lowers your costs, and builds better leaders”. — Jack Welch. Six Sigma is a disciplined, data-driven approach and methodology for eliminating defects in any process – from manufacturing […]
7 QC TOOLS
The 7 QC tools are fundamental instruments to improve the process and product quality. They are used to examine the production process, identify the key issues, control fluctuations of product quality, and give solutions to avoid future defects. Objective: The course aims to Understand the […]
AUTOMOTIVE SALES
Represents one or more major manufacturers selling new cars, commercial vehicles or second-hand cars. It involve a range of duties, including organizing your diary and appointment systems, guiding customers through the entire sales process, data capture, telephoning new and existing customers, and responsibility for the […]
TARGET SETTING
Target setting starts with you setting the overall direction, determining where you want your company to go and documenting it in an easy-to-understand strategy summary. Utilizing effective goal setting techniques will enable you to achieve all of the aims and improve your overall experience while […]
CUSTOMER SERVICE
Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high-quality service and assistance before, during, and after the customer’s requirements are met. Objective: The course aims to develop and fine-tune customer service skills This well-structured course […]
EFFECTIVE PRODUCT DEMO
Effective demos are the number 1 method for lead marketing. Product Demos can be used to learn more about their buyers, gaining greater influence on how buyers perceive the products or solutions, and buyers get valuable information and a firsthand view of your company’s capabilities. […]
PROBLEM SOLVING
Problem solving skills refers to our ability to solve problems in an effective and timely manner without any impediments Good problem solving skills help develop a range of competencies in individual such as logic, creativity, resilience, imagination, lateral thinking and determination. Objective: Our course is […]
KAIZEN
Kaizen means “Change for the Better.” Kaizen management techniques are critical of increased productivity and profitability. The concept is that small steps on a regular basis will lead to large improvements over time. Objective: Our well-structured course provides practical introduction to Kaizen techniques and concepts. […]